Cancellation and Refund Conditions


BUYER has the right to withdraw within 14 days from the delivery of the product subject to the contract to himself or to the person/organization at the address indicated, without having to give any reason.

However, the product cannot be returned for products specially prepared for the BUYER, offered for sale and/or imported for certain days such as New Year's Eve, holidays, Mother's Day, campaign and promotional products; BUYER completes his/her purchase by accepting these conditions.

In order to exercise the right of withdrawal, the SELLER must be notified by e-mail within 14 days and the product must not have been used within the framework of the provisions of Article 7. If this right is exercised,

a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)

b) Return form,

c) Products to be returned within 14 days must be delivered complete and undamaged, along with their box, packaging and standard accessories, if any. The product price will be refunded to the BUYER within 14 days following the receipt of these documents by the SELLER.

The shipping cost of the product returned due to the right of withdrawal will be covered by the BUYER for domestic orders.

While the product is being returned to the SELLER, the original invoice submitted to the BUYER during the delivery of the product must also be returned (in order to ensure consistency in our accounting records). If the invoice is not sent together with the product or to the SELLER within 5 days after the product is sent, the return process will be processed. will not be carried out, the product will be sent back to the BUYER in the same way with a counter payment. The phrase "return invoice" will be written on the invoice to be returned with the product and signed by the BUYER.

d) You can send the products you want to return to our address "Kınıklı mh. Almelo cad. 6007 sk no.3/4 Pamukkale / Denizli".


Goods prepared in line with the BUYER's wishes or clearly his personal needs, which are not suitable for return due to their nature and are in danger of deterioration quickly or are likely to expire, goods whose protective elements such as packaging, tape, seal, package have been opened; Products that are not suitable for return in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated due to their nature, goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider, periodicals such as newspapers and magazines, except those provided within the scope of the subscription agreement. publications, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, services started to be performed with the approval of the consumer before the right of withdrawal expires, and return of audio or video recordings, software programs and computer consumables, provided that the packaging has been opened by the BUYER. It is not possible due to the regulation.

Before signing the cargo report, please check whether your cargo package is damaged due to transportation. If your cargo package is damaged for any reason, return your cargo to the cargo authority for a report to be recorded without signing any documents regarding the delivery. Your new products will be sent by us immediately. In case the products are received with damaged cargo package, is not responsible for the damage or missing products inside.